We asked John Hanen, owner of Against the Grain Flooring, for a bid to fix a botched 50-year-old repair in a 100-year-old hardwood floor. He gave us a complete description of what it would take, and how he would do it. We hired him. As problems arose during the repairs (old houses are not level or square), John described options before commencing. We especially liked that he talked with both of us, and listened to both of us. We also liked that he is a second-generation flooring person, and is apprenticing his son, Kenny, who is also very skilled. The repairs turned out superbly.